【波士顿咨询】人工智能与企业文化升级（英文版）

In collaboration withNovember 2021The Cultural Benefits of Artificial Intelligence in the Enterpriseby Sam Ransbotham, François Candelon, David Kiron, Burt LaFountain, and Shervin KhodabandehAUTHORSSam Ransbotham is a professor in the information systems department at the Carroll School of Management at Boston College, as well as guest editor for MIT Sloan Management Review’s Artificial Intelligence and Business Strategy Big Ideas initiative.François Candelon is a senior partner and managing director at BCG and the global director of the BCG Henderson Institute. He can be contacted at candelon.francois@bcg.com.David Kiron is the editorial director of MIT Sloan Management Review and is program lead for its Future of the Workforce and Artificial Intelligence and Business Strategy projects. He can be contacted at dkiron@mit.edu.Burt LaFountain is a partner and managing director at BCG and a core member of BCG GAMMA. He can be reached at lafountain.burt@bcg.com. Shervin Khodabandeh is a senior partner and managing director at BCG and the coleader of BCG GAMMA (BCG’s AI practice) in North America. He can be contacted at shervin@bcg.com.SPECIAL CONTRIBUTORSMichael Chu, Matthieu Gombeaud, Su Min Ha, Allison Ryder, and Barbara SpindelCONTRIBUTORSSylvain Duranton, Todd Fitz, Carolyn Ann Geason-Beissel, Michele Lee DeFilippo, Janet Parkinson, Martin Reeves, Lauren Rosano, Lu Sun, and Rachel ZhaiThe research and analysis for this report was conducted under the direction of the authors as part of an MIT Sloan Management Review research initiative in collaboration with and sponsored by Boston Consulting Group.To cite this report, please use:S. Ransbotham, F. Candelon, D. Kiron, B. LaFountain, and S. Khodabandeh, “The Cultural Benefits of Artificial Intelligence in the Enterprise,” MIT Sloan Management Review and Boston Consulting Group, November 2021. REPRINT NUMBER 63270Copyright © Massachusetts Institute of Technology, 2021. All rights reserved.SUPPORTING SPONSORSCONTENTS1 Executive Summary3 Introduction: Cultural Benefits of AI6 Team-Level Cultural Benefits13 Organization-Level Cultural Benefits17 ConclusionExecutive SummaryThe benefits of artificial intelligence go well beyond improved efficiency and decision-making. AI can also improve organizational effectiveness and strengthen teams and enterprise cultures.Artificial intelligence can generate cultural as well as financial benefits for organizations. With AI systems in place, teams can perform tasks with more pride and confidence and collaborate more effectively: They can actually get stronger. These cultural benefits can penetrate the foundation of business operations, improving assumptions that drive organizational behaviors and ensuring the pursuit of smarter goals. When conducting our research, we heard story after story from executives familiar with AI implementations in their organizations. The overarching message was clear and backed up by survey data: Business culture affects AI deployments