全球-人工智能-看好认识的商业价值：认知与AI领域的领导者在权衡工作是什么以及下一步是怎么样的-Deloitte-Bullish_on_the_business_value_of_cognitive：Leaders_in_cognitive_and_AI_weigh_in_ob1f990d2

Bullish on the business value of cognitiveLeaders in cognitive and AI weigh in on what’s working and what’s nextThe 2017 Deloitte State of Cognitive SurveyWith all the talk about cognitive and artificial intelligence (AI) technologies in business circles today, it’s natural to wonder whether these capabilities are having any measurable impact. So we asked some of the most aggressive adopters of cognitive technologies how they have fared to date, focusing on 250 “cognitive-aware” leaders within “cognitive-active” companies. Why this group in particular? Not only can early-phase signals from such early adopters provide a view from the front lines of these important developments, but many other executives are simply not yet sufficiently knowledgeable about cognitive technologies. What did these leaders tell us? Our survey results indicate that early adopters are bullish on cognitive and AI technologies, with expectations that they will transform both companies and entire industries. When these technologies are effectively integrated into workflows, they can directly influence how organizations accomplish tasks, make decisions, create engaging interactions, and generate stronger business outcomes. However, cognitive technologies are still maturing. The vendor landscape is fragmented; there is still a shortage of talent; and many initiatives are only focused on internal functions within companies, rather than on developing new products or improving customer interactions. Integration with existing systems remains a principal challenge.We also asked respondents about the impact of cognitive technologies on the workforce. The picture is, for the most part, highly positive. A significant majority of respondents say they've either added jobs related to cognitive technologies or have experienced little or no job loss arising from their cognitive projects so far. They tend to expect this pattern to hold over the next three years as well, though with an uptick in the number who expect a moderate loss of jobs during that period.Survey respondents were split on the level of transformation that cognitive technologies will drive. A portfolio approach may be best for many companies—exploiting early opportunities to build capabilities and develop institutional support, while at the same time focusing on more transformational innovation in support of individual products, processes, or business models. Although all the respondents profiled were experienced with cognitive technologies, some were more experienced than others. The most aggressive segment of respondents had implemented more projects, invested more money, employed more sophisticated technologies, and was the most positive about their outcomes. Two other groups were still positive overall about their more conservative approaches, but somewhat less so.Executive summaryOn our usage of the terms “cognitive” and “AI”In this paper, we will use the terms “cognitive technologies” and “artificial intelligence (AI