麦肯锡-工作场所的超级代理：赋予人们释放人工智能全部潜力的能力（英）

Superagency in the Workplace Empowering people to unlock AI’s full potentialJanuary 2025Hannah Mayer Lareina Yee Michael Chui Roger RobertsContents Introduction 2 Chapters:1. An innovation as powerful as the steam engine 52. Employees are ready for AI; now leaders must step up 113. Delivering speed and safety 184. Embracing bigger ambitions 265. Technology is not the barrier to scale 35 Conclusion: Meeting the AI future 40Acknowledgments 42Methodology 43Glossary 441 “Gen AI: A cognitive industrial revolution,” McKinsey, June 7, 2024.2 “The economic potential of generative AI: The next productivity frontier,” McKinsey, June 14, 2023.3 Reid Hoffman and Greg Beato, Superagency: What Could Possibly Go Right with Our AI Future, Authors Equity, January 2025.Artificial intelligence has arrived in the workplace and has the potential to be as transformative as the steam engine was to the 19th-century Industrial Revolution.1 With powerful and capable large language models (LLMs) developed by Anthropic, Cohere, Google, Meta, Mistral, OpenAI, and others, we have entered a new information technology era. McKinsey research sizes the long-term AI opportunity at $4.4 trillion in added productivity growth potential from corporate use cases.2Therein lies the challenge: the long-term potential of AI is great, but the short-term returns are unclear. Over the next three years, 92 percent of companies plan to increase their AI investments. But while nearly all companies are investing in AI, only 1 percent of leaders call their companies “mature” on the deployment spectrum, meaning that AI is fully integrated into workflows and drives substantial business outcomes. The big question is how business leaders can deploy capital and steer their organizations closer to AI maturity.This research report, prompted by Reid Hoffman’s book Superagency: What Could Possibly Go Right with Our AI Future,3 asks a similar question: How can companies harness AI to amplify human agency and unlock new levels of creativity and productivity in the workplace? AI could drive enormous positive and disruptive change. This transformation will take some time, but leaders must not be dissuaded. Instead, they must advance boldly today to avoid becoming uncompetitive tomorrow. The history of major economic and technological shifts shows that such moments can define the rise and fall of companies. Over 40 years ago, the internet was born. Since then, companies including Alphabet, Amazon, Apple, Meta, and Microsoft have attained trillion-dollar market capitalizations. Even more profoundly, the internet changed the anatomy of work and access to information. AI now is like the internet many years ago: The risk for business leaders is not thinking too big, but rather too small.IntroductionAlmost all companies invest in AI, but just 1 percent believe they are at maturity. Our research finds the biggest barrier to scaling is not employees—who are ready—but leaders, who are not steering fast