UNDP-在公共服务提供中赋予公民和社区权力：利用公民数据监测可持续发展目标16的进展（英）

1 Empowering Citizens and Communities in Public Service Delivery: Using Citizen Data to Monitor Progress on SDG 16 This policy brief provides insights into an initiative that empowers communities in public service delivery through citizen data approaches. It offers key recommendations for leveraging citizen data to improve governance monitoring and outcomes. It is aimed at policy makers interested in enhancing service delivery and exploring innovative approaches on their measurement. The United Nations Development Programme (UNDP)1 and the Ghana Statistical Service (GSS) conducted a pioneering citizen data initiative that involved public participation in research and knowledge production. This initiative aimed to empower individuals and communities to express their opinions and experiences on public services, contributing to a more inclusive data ecosystem for monitoring Sustainable Development Goal (SDG) 16: Peace, Justice, and Strong Institutions. The initiative had a special focus on increasing accessibility for persons with disabilities in the SDG monitoring and reporting processes. It serves as the first example of a UN agency collaborating with a National Statistical Office (NSO) to jointly utilize citizen data approaches for monitoring a global SDG 16 indicator in the SDG framework2. 1 UNDP Global Policy Centre for Governance and UNDP Ghana. 2 Fraisl, D., Campbell, J., See, L. et al. Mapping citizen science contributions to the UN sustainable development goals. Sustain Sci 15, 1735–1751 (2020). https://doi.org/10.1007/s11625-020-00833-7 UNDP Global Policy Centre for Governance – SDG 16 Policy Brief February 2025 What is citizen data? UNDP uses the term "citizen data" in alignment with the global terminology and working definition provided by the Copenhagen Framework on Citizen Data in which citizen data refers to data originated from initiatives for which citizens are engaged at various stages of the data value chain, guided by key principles that promote inclusive, professional and ethical production and use, regardless of whether or not these data are integrated into official statistics. The Copenhagen Framework was welcomed by the United Nations Statistical Commission in its 55th session in 2024. Citizen data initiatives come in many forms, based on the objectives, contexts, and fields in which they operate. Actors involved and approaches used vary, ranging from individuals using smartphone apps to report on biodiversity observations for scientist-led research to marginalized communities gathering data on gender-based violence to advocate for solutions. 2 Recommendations Strengthen national statistical systems in monitoring effectiveness of service delivery by providing resources and building capacity for designing and implementing citizen data initiatives. Citizen data is recognized as a possible complementary source of statistics within offi