麦肯锡-2025年科技新年决心（英）

New Year’s resolutions for tech in 2025McKinsey’s technology leaders offer their insights on how leaders can make the most of tech this year.January 2025Despite some notable moments, 2024 was a bit of a bumpy ride when it came to technology. Concerns about AI created a hive of regulatory activity. Big outages stranded fliers and shoppers alike. Investments in tech trends cooled amidst inflationary pressures, and high hopes for generative AI (gen AI) hit some turbulence due to frustrations over the technology’s complexities and the organizational challenges of using it.While “uncertainty” is likely to remain a watchword for 2025, significant geopolitical and economic shifts as well as the relentless pace of technology (driven by “space-race” levels of investment in AI) suggest a year of significant changes. Some of our leaders have put together a collection of musings, observations, and considerations to help tech leaders (and leaders who are thoughtful about tech) think through important technology priorities.Table of contents Tech leadership: Questions to answer in 2025Tech talent: Putting the ‘human’ back in ‘human-centered AI’How we work: The gen AI agents are comingTech resiliency: Make the business—not just IT—resilientGen AI: Time for an honest assessmentTech productivity: Less promise, more performanceLessons from Asia: Rewire for AIERP transformation: Two decisions that can cut costs by 30 percent2New Year’s resolutions for tech in 2025Tech leadership: Questions to answer in 2025 Crystal-ball gazing is a fraught practice, but looking ahead is the cornerstone of any thoughtful strategy. Tech officers navigating 2025 need to focus on macro trends that have been in play for years, such as the pace of technological change and demographic shifts, and on the specific changes we can expect in the coming year, such as new administrations and regulatory changes.These developments will push the evolution of technology generally and IT specifically in two particular ways. One is what we’ve been calling the “new dawn” of the tech officer—the transformation of the role and responsibilities of multifaceted technology leaders, so that they become business builders, protectors, orchestrators, and operators. The other is the drive to link technology investment more closely to the creation of business value, requiring tech officers to go deep into how technology is evolving and what the implications are for their company.As tech officers look to fulfill these expectations in 2025, they will need to navigate some likely developments. Those could include, for example, increased M&A activity fueled by growing markets, renewed investments in technologies leading to a tightening of the talent market (especially with baby boomers retiring and taking their knowledge of systems with them), breakthroughs in the use of gen AI agents to take on increasingly complex tasks, profitability pressures, and resilience and cyber issues driven by complex technology environme