世界银行-改善西非的公用事业治理和管理（英）

Public Disclosure AuthorizedPublic Disclosure AuthorizedPublic Disclosure AuthorizedPublic Disclosure Authorized AcknowledgmentsiAcknowledgmentsThis paper was prepared by a World Bank Energy and Extractives team consisting of Anshul Rana, Jose Andres Detomasi, Isabelle Bui, Jingyi Wu, and David Loew. The paper was prepared as part of a wider analytical program on West African utility performance led by David Loew, under the strategic guidance and direction of Ashish Khanna. The authors would like to thank the management of the participating utilities for their willingness to engage. The financial support of ESMAP is gratefully acknowledged. ESMAP is a partnership between the World Bank and over 20 partners to help low- and middle-income countries reduce poverty and boost growth through sustainable energy solutions. ESMAP’s analytical and advisory services are fully integrated within the World Bank’s country financing and policy dialogue in the energy sector. Through the World Bank (WB), ESMAP works to accelerate the energy transition required to achieve Sustainable Development Goal 7 (SDG7) to ensure access to affordable, reliable, sustainable, and modern energy for all. It helps to shape WB strategies and programs to achieve the WB Climate Change Action Plan targets.Improving Utility Governance and Management in West AfricaiiAcknowledgments iAcronyms and Abbreviations iiiPreface ivKey Findings & Recommendations v1. Introduction 12. Methodology 33. Results – Governance and IT/OT Performance in West Africa 73.1 Corporate Governance and Utility Management 73.2 Assessing IT/OT Tools for Managing Distribution and Retail Services 104. Deep Dives 124.1 Sierra Leone – Improving Governance as Part of Transformative Reforms 124.2 Liberia – Governance Changes Lead to Improved Operational Performance 16References 18AnnexesAnnex A: Example IT/OT Roadmap 19Annex B: Survey Questionnaire 21Annex C: Basic IT/OT Tools at a Glance 29Contents Acronyms and AbbreviationsiiiAcronyms and AbbreviationsADMSAdvanced Distribution Management SystemAMIAdvanced Metering InfrastructureCMS Commercial Management Information SystemCNL Customer Network LinkDCR Distribution Control Room DMS Distribution Management SystemEAMS Enterprise Asset Management SystemEMS Energy Management SystemERP Enterprise Resource Planning GIS Geographic Information SystemHV High-voltageIPP Independent Power ProducerIRMSIncident Recording Management SystemiSOEF Integrated State-Owned Enterprise FrameworkIT Information TechnologyLEC Liberia Electricity CorporationLV Low-voltageMDM Meter Data ManagementMV Medium-voltageOMS Outage Management Information SystemOT Operational TechnologyPSO Public Service ObligationRPP Revenue Protection ProgramSCADA Supervisory Control and Data Acquisition SystemSOE State-owned EnterpriseWMS Workforce Management SystemImproving Utility Governance and Management in West AfricaivMost power utilities in West Africa are not financially sustainable. Of the 25 West African utili